Frequently Asked Questions

Branding Package FAQs:

•What is the turnaround time?

Once paid you will receive a brief via Instagram DM, once the brief has been replied to we aim to get your first logo mock up over to you within 2-3 days (non-inclusive of Saturdays and Sundays). Once the logo has been approved by you/any necessary edits have been done, the rest of the package generally takes a few days (dependent on package selected). Please note, it is only the first mock up to be received within 2-3 days-not the whole logo to be finalised, this is to allow time for edits to be made to it. 

•What if I don’t like my initial logo?

Part of our service is making our clients satisfied therefore we provide unlimited logo edits until you’re happy.

•What can an info page include?

Info pages are included in all of our branding packages and they can be anything from price lists to policies to info about yourself.

•What is a watermark?

A watermark is your logo without a background. You can overlay this onto any imagery that you post in the future.

•If I don’t like my logo, can I get a refund?

At Ever Branded we offer a bespoke branding service, this means that all packages and logos created are completely unique to our client. These are non-refundable once begun due to time being taken on your package by our designer  

Social Media Management FAQs:

•Who comes up with the content?

As your social media manager I not only come up with the content ideas but also create them for you. Having had clients in multiple industries I am well aware of the content and content styles that perform the best.

•Am I locked into a monthly contract?

All of our social media management packages are on a monthly rolling basis meaning that you can opt out whenever needed. This also means you can upgrade or downgrade your chosen package at any point.

Web Design FAQs:

•Does this price include the cost of the website?

You will have to set up a Shopify account prior to the beginning of our web design as you will continue to pay monthly to Shopify for the cost of your website.

•How do I know which website package to choose with Shopify?

Shopify has a range of website packages from cheaper to slightly more expensive. This is completely down to you and your budget. We can create your dream website on any of these packages.